Local service can help people ask questions and obtain practical assistance. Its usefulness depends on more than the presence of a familiar face or a convenient location.

Customers need to know which organisation a representative acts for, what the person is authorised to do and how a concern can be escalated. Clear records, understandable charges and appropriate handling of information are important to confidence.

A future access-point operator also needs suitable training and operating support. Responsibilities should be documented, and problems should have an agreed route for resolution. A person’s interest in becoming an agent is different from an appointment by an authorised provider.

Vardent is exploring the role that local businesses and community representatives could play in future education and access arrangements. No operational agency network is being announced through the interest forms.

We welcome information about community needs and relevant service experience. Any future role will depend on the appropriate assessments, agreements and permissions. Candidates must not collect money or describe themselves as appointed Vardent agents on the basis of registration.